Showing posts with label senior scams. Show all posts
Showing posts with label senior scams. Show all posts

A Walk-in Bathtub at "Below Wholesale Pricing" - A Warning Sign

Tub King's Seaspray Model Walkin Bathtub

When shoppers are looking at purchasing bathtubs for seniors, Tub King doesn't often find ourselves having to consider price matching other companies as our biggest competitors (Safe Step, Premier, and American Standard) are significantly higher priced. In most cases our walk in bath products come from the same manufacturers but many of our competitors have a much higher overhead than Tub King does, which allows us to buy in large quantities to keep our costs to the consumer low. Recently, however, we found ourselves facing the realization that there is another walk-in bathtub competitor out there who is offering "below wholesale pricing" and is advertising "the lowest price in the world".

I'm about to give them some free advertising. Call it comparative industry analysis.

The phone rings......

Potential customer states: "Yeah, I see you sell bathtubs for elderly persons and I'm looking at your Seaspray 202 Dual System on your website that you are selling with fixtures for $2894.95. I can get it from your competitor for $1995.00 but have to wait 3 weeks, can you price match?"
Price Match That?

Needless to say, following the call, research ensued and I present to you our comparative analysis.






Yes, their price is in fact $1995 for the Model 202 Dual System Walk In Tub. We were stunned a company would sell at such a low price point, their margins would have to be very, VERY thin. Tub King, Inc. takes pride in our price point to the consumer for it being a fraction of the cost of our previously mentioned major competitors but there are significant factors which push their prices so high and it is explainable. To have a competitor be a fraction of OUR cost, though, is perplexing from an outright "how does that business survive?" mentality; until we searched for their reviews and ratings. 

Luxury Spas, Inc. has an "F" rating with the Better Business Bureau and it certainly does not stop there; ripoffreport.com and scambook.com are just a couple of sites filled with livid customer reviews.

To continue with our comparative analysis, here is what you will learn about Tub King, Inc.






As you can see, our customers love our products and it's not just about the walk in tub price. If you were to read each and every review you would find most of the compliments come from the beauty and quality of the tubs along with our phenomenal customer service. In full disclosure, we do have 1 negative complaint on Yelp which we responded to reminding the customer we had immediately addressed and resolved her issue despite the fact it was damage done by the freight carrier and not related to our product or services (we have since stopped using that freight carrier).

In comparing the senior bathtub prices in an "apples to apples" scenario; at the time the call came in to our sales office our Model 202 was $2894.95 with fixtures. Currently we do have a sale in which that model can be purchased, with fixtures, for $2460 (sale ends 3/31/16).

As the saying goes, "if its too good to be true, then it usually is". If you are getting a STEEP discount for something, beyond what is logical, there is a reason. We sell the same quality walk-in tub and ours not only comes with a wonderful warranty but also the personalized customer service experience and shipping expertise to ensure you are getting the item in a timely and undamaged condition. We all know things can go wrong from time to time but our staff is immediately responsive and customer-centric in our steps towards resolving whatever issues they may have, hence no complaints on the BBB and consistent 5 star reviews.

Don't be fooled by bargain basement walk-in tub pricing from competitors or you may be leaving negative reviews on rippoffreport.com!






Making Walk-in Tubs Available for Seniors

By Alan Knight
Courtesy of allmandlaw.com

Did you know that over 9 million older Americans can't pay their bills?  The basic expenses like food, housing, health care, and transportation is too much for many who are 65 years or older.  With the weak economy of recent years, seniors have been suffering alongside everyone else, and in many cases the suffering has been much worse by comparison.  The housing crash erased millions of dollars in home equity for older Americans.  Baby Boomers saw a wealth of savings go up in smoke, and many had to return to the work force to make ends meet.  Meanwhile, health care costs are rising and more than one in five people over age 50 say they have skipped doctor visits due to costs.  Add to that the fact that most have turned to cheaper medications, or simply avoided certain medications altogether, because costs are so high, and you can see the problems seniors face.  Then, on top of that, there’s the news about Social Security cut-backs, and you can see how this would also affect the mental health of senior citizens.

Courtesy of theoldspeakjournal.wordpress.com
For many older Americans, the situation is desperate.  Some 3.5 million seniors live in poverty, according to Census figures, but the number rises to about 6.2 million when health care costs are factored in.  In 2010, the National Alliance to End Homelessness predicted that homeless rates among the elderly would continue to increase dramatically.  Unfortunately, it's getting harder and harder for seniors to survive in a country in economic turmoil.  

Let me give you an example from one couple:  “I am seventy-something, and so far my husband and I are paying the bills (just barely).  But there are no extras, none of the trips we thought we would take and none of the house improvements we thought we would make. We are not sure how long we will continue to be able to meet our basic living expenses.  Our medical costs will inevitably increase, even though right now we are both healthy.  We have pensions, social security, savings, and received an inheritance of a small piece of property, and we still are only just making ends meet. 
Courtesy of economistsview.typepad.com

What are seniors who are not so fortunate supposed to do?  I would add that our house is very small and fully paid for, and our living expenses are low, apart from living in a part of the country where property taxes and the price of utilities are very high.  To the "personal responsibility" folks:  we did work all our lives and we did save for our retirement, but the rule of thumb for living off one's investments during our prime years was 7-10 percent.  Now we can count on about one percent.  See the difference?  I would add that there hasn't been a cost of living increase for social security for years, because the cost of the Medicare premium has completely canceled out the cost of living adjustment.”

In the early days of America, a household consisted of parents, children, and grandparents.  It was usually a rural agricultural family where families were large due to the need for help in the field or on the farm.  It was not uncommon for a married couple to have twelve children.  Urban families worked in factories.  Households were smaller, but still included the grandparents.  Families were self-reliant and tight-knit.  Everyone in the family had a part and a place, and everyone contributed.
Today, things are different.  Families are scattered all over the country.  Grandparents live alone, and many seldom see their children or grandchildren.  Responsibilities go far beyond farm or factory work and include the high-stress modern pace of computers and cyberspace.  Simple life has given way to a complex network where family time is relegated to hello or goodbye while grabbing a granola bar and rushing out the door.  Late meetings at work create desperate high speed drives home to catch dinner or just to shower and collapse into bed.  In this new world we have created, families suffer, and none so much as our seniors. 

So what can be done?  We can't turn back the clock.  Adjustments need to be made.  A little more thought on what is truly important in life seems to be eluding us.  Doesn't it seem a little unfair that parents or grandparents spend their life working and when they are physically unable to work there are no other answers?  If children either cannot or will not help, seniors are left to worry about their brief future on planet earth. I believe there are little things that we can all do.  It may just be simple things like showing kindness, helping to lift something, offering an arm to guide them, or spending a few moments recalling fond memories. 
Courtesy of  www.freemanhealth.com
  
There is also something that businesses can do.  Make life a little more affordable for seniors.  Some are already doing that, like offering discounts at movie theaters, restaurants, department stores, etc.  In the health care field some companies are helping there too. 

One of the best things to come along for the elderly is the walk in bathtub.  Companies that make this affordable are really doing a service.  Older adults often have difficulty getting into and out of bathtubs. Falling is an ever present danger for seniors.  A fall, especially in the bathroom, with all its hard surfaces and edges, could cause serious bodily harm or even death.  The walk in tub was designed specifically to meet the need for safety in the bathroom.  It comes with a water tight door and a seat.  The step-up is only six inches and all the controls (faucet, drain, and hand held shower) are within easy reach.  They even come with jetted systems which provide hydrotherapy to treat all types of aches, pains and medical conditions.  They can be installed in a day or so in a normal bathtub opening. 


Watch this short origin story and the testimonials from a few clients.

Many elderly people would benefit from this, both for independence and for the relief it offers to their many ailments. What has hampered this is the high prices that many companies charge for these units.  Remember, many seniors have no margin for error in their budgets.  To overprice these tubs is reprehensible.  Tub King, Inc. of Jacksonville, Florida believes in making the walk in tub affordable and installation costs are the lowest anywhere.  We’re only too happy help the senior population with an affordable gift of better health.  This is one thing we all can agree on.

In this article, I shared information about the high cost of living that senior have to deal with and how some walk-in tub companies try to cheat seniors by inflating the prices of their tubs. Tub King on the other hand exclusively makes their high quality walk-in tubs more affordable so that seniors can afford to have and use them.

Watch this short video about our buyers guide.

If you found this article useful, please share it with your family, friends and co-workers. If you have a comment related to this article, leave it in the Comment section of this blog.  To find more articles like this type in “walk-in tubs” in the search box.

If you would like to receive a free copy of our Walk-in Tub buyers guide, fill out the form below.



Get Your Free GiftCard from Tub King. Click Here. 

Alan Knight is the owner of Tub King, Inc., and SeniorBathtub.com  in Jacksonville, Florida. He has many years of experience in the antique and senior bathtub industries. HIs companies not only provide superior products, they are also award winners, receiving the “Best of Jacksonville Chamber Award” four years running. If you’d like to contact them, call (800) 409-3375 or (800) 843-4231; or send an email to alan@tubking.com.

Check out TubKings current specials at Tubking.com
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Is the Walk-in Tub a Scam?

By Alan Knight

Photo Credit: dailyfinance.com
Financial scams targeting senior citizens have become so prevalent that they're now considered as being one of the top crimes of the 21st century. 

There are several reasons why the criminally minded go after the elderly.  One reason is the scammers imagine that many seniors have a vast amount of money just sitting in the bank, waiting for the picking.  In reality, most seniors are living on a fixed income with little margin for error. Secondly, seniors are often times viewed as weak, both physically and mentally.  Scammers think they can easily outwit the elderly to talk them out of their money. 

Making matters worse, financial scams also often go unreported or can be difficult to prosecute, so they're considered a “low-risk” crime.  However, they're devastating to many older adults and can leave them in a very vulnerable position with little time or hope to recoup their losses.  It's not just wealthy seniors who are targeted.  Low income older adults are also at risk of financial abuse.  Sadly, it's not always crooked strangers who perpetrate these crimes.  Over 90% of all reported elder abuse is committed by an older person's own family members, most often their adult children, followed by grandchildren, nieces and nephews, and others.

Let's look at several common scams that target seniors: 

Telemarketing Scams


Photo Credit: pbs.org
The first is the “Pigeon Drop.”  The con artist tells the individual that he or she has found a large sum of money and is willing to split it if the person will make a “good faith” payment by withdrawing funds from their bank account.  Often, a second con artist is involved, posing as a lawyer or banker.  

Another telemarketing scam is the “Fake Accident Ploy.”  The con artist gets the victim to wire or send money on the pretext that the person's child or another relative is in the hospital and needs the money immediately. 

Today, “Charity Scams” are really big.  Money is solicited for fake charities, usually after a reported and solicited for following a major natural disaster.

Internet Fraud


Photo Credit: hoax-slayer.com
While using the Internet is a great skill at any age, the slower speed of adoption among some older people makes them easier targets for automated Internet scams that are ubiquitous on the web and email programs. Pop-up browser windows simulating virus-scanning software will fool victims into either downloading a fake anti-virus program (at a substantial cost) or an actual virus that will open up whatever information is on the user's computer to scammers.  Their unfamiliarity with the less-visible aspects of browsing the web (employing several layers of firewalls and built-in virus protection, for example) makes seniors especially susceptible to such traps.

Consider the “email/phishing” scam.  A senior receives email messages that appear to be from a legitimate company, asking them to “update” or “verify” their personal information.  Or, a senior receives bogus emails that appear to be from the IRS about a tax refund.

 Investment Schemes


Photo Credit: youtube.com
Because many seniors find themselves planning for retirement and managing their savings once they finish working, a number of investment schemes have been targeted at seniors looking to safeguard their cash for their later years. From pyramid schemes such as Bernie Madoff's (which counted a number of senior citizens among its victims) to fables of a Nigerian prince looking for a partner to claim inheritance money, to complex financial products that many economists don't even understand, investment schemes have long been a successful way to take advantage of the elderly.

Homeowner/Reverse Mortgage Scam


Photo Credit: thenationalhomeownersadvocategroup.com
Scammers like to take advantage of many people above the age of 60 who own their own homes (with no mortgage), a valuable asset that increases the potential dollar value of a certain scam.  A particularly elaborate property tax scam in San Diego saw fraudsters sending personalized letters to different properties, which appeared to be coming from the County Assessor's Office. The letter, made to look official, but displaying only public information, would identify the property's assessed value and offer the homeowner, for a fee of course, to arrange for a reassessment of the property's value and therefore the tax burden associated with it.

Closely related, the “Reverse Mortgage” scam has mushroomed in recent years.  With legitimate reverse mortgages increasing in frequency, more than 1,300% between 1999 and 2008, scammers are taking advantage of this new popularity.  Unsecured reverse mortgages can lead property owners to lose their homes when the perpetrators offer money or a free house somewhere else in exchange for the title to the current property.

Sweepstakes and Lottery Scams


Photo Credit: weisradio.com
Here, scammers inform their mark that they have won a lottery or sweepstakes of some kind and need to make some sort of payment to unlock the supposed prize.  Often, seniors will receive a check that they can deposit into their bank account.  While the illegitimate check shows up in their account immediately, it will take a few days before this fake check is rejected.  During this time, the criminals will quickly collect money for supposed winnings, which they pocket while the victim has the “prize money” removed from their account as soon as the check bounces.

Grandparents Scam


Photo Credit: lssliving.com
This one is so simple and devious because it uses one of older adults' most reliable assets, their hearts.  Scammers will place a call to an older person and when the mark picks up, they will say something along the lines of, “Hi Grandma, do you know who this is?”  When the unsuspecting grandparent guesses the name of the grandchild the scammer most sounds like, the scammer has established a fake identity without having done a lick of background research.  Once “in,” the fake grandchild will usually ask for money to solve some unexpected financial problem such as overdue rent, late car payment, etc., and request it be sent by immediately by Western Union or MoneyGram, which doesn't always require identification to collect.  At the same time, the scam artist will plead, “Please don't tell my parents.  They’ll kill me!”  While the scam may only involve a few hundred dollars, it can be perpetuated over and over again.

The Senior Walk-in Tub Scam


Photo Credit: under30ceo.com
The Walk-in Tub for seniors is one of the best safety, comfort, and consumer-designed medical devices to come along in years. It offers a safe way for the elderly to bathe themselves, independently, without the fear of falling, and to enjoy hydrotherapy to treat many of their medical conditions. 

However, many unscrupulous salesmen have tried to tarnish that image by creating scams around it.  For example, prices for just Walk-in Tub itself can vary from $2,000 to $20,000, based on the supplier you talk to. Why such a wide range?  There is no justifiable answer, except that some have tried to scam older people into spending much more of their treasured retirement money. 

Usually the scammer will play on the heartstrings of the husband or wife by saying something like, “You know she needs this.  What kind of price tag would you place on her health?  Regardless of the price, isn't she worth it?”  Being placed on the spot, many partners will give in and spend 10 times what they should be spending for a Walk-in Tub.  Often the scammer will add, “We only have this price available today.  It’s normally priced much higher, but since we’re already talking, I can save you a lot of money.”  This is a typical, over-the-top sales scamming, and some skilled pros can be very persuasive.

Photo Credit: corbisimages.com
The good news is that many seniors are too smart for this.  They’ll shop around and compare prices and features.  There is no reason to pay more than $5,000 for the Walk-in Tub and that price includes installation.  Obviously, if there’s more remodeling to be done in the bathroom to properly install the unit, or to doorways to be able to bring the unit into the bathroom, it may warrant some additional installation costs. 

The Walk-in Tub itself certainly is not a scam, but many who try to take advantage of the elderly by pricing it too high or by adding additional expenses (such high installation fees) have created a scam surrounding it.

As far many other of the aforementioned senior-focused scams go, happily, the truth is, seniors today are not only well-educated, they have more experience in dealing with hucksters.  The old adage, “I wasn't born yesterday,” plays well here.  Some imagine they can confuse the senior by talking in circles or trying to confuse them.  This tactic will normally cause the senior to hang up the phone even more quickly.  They don’t call these the “Wisdom Years” for nothing, after all.
  
In this article, I talked about the prevalence of different types of scams that typically target the senior population. I also pointed out that one of these scams involves the pricing of and installation regarding the Walk-in Tub.

If you have a comment, please type it in the Comment section below.  Of course, I encourage you to share this article with your family, friends, and colleagues. 

Have a question?  Feel free to contact me at the number or email listed below and I’ll personally get back to you.  Thanks for reading; it’s been my pleasure to share this information with you.

The Benefits of Warm Water Therapy in a Walk-in Tub

If you'd like to receive a FREE Walk-in Tub Buyers' Guide, simply fill out the form below.


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Free Shipping on any Walk-in Tub. Click here. 

Alan Knight is the owner of Tub King, Inc., and  SeniorBathtub.com  in Jacksonville, Florida. He had many years of experience in the antique and senior bathtub industries. These companies not only provide superior products, they are also multi-award winners, receiving the “Best of Jacksonville Chamber Award” four years running. To contact Tub King directly, call (800)843-4231 or email alan@tubking.com.

Get a Free GiftCard from Tub King. Click here. 


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Scams to Avoid When Buying Your Walk-in Tub


I speak to dozens of people every week about Walk-In Tubs.  Most are excited about purchasing one due to all the safety and therapy features these tubs bring to bear.

Short Tub King Walk-In Tub Testimonial Video

However, I also talk to people who have previously purchased a tub from other companies who are concerned about some of the questionable “sales techniques” that were used to close the sale.  The old Latin term caveat emptor, let the buyer beware,” warns of falling victim to scams.  Let me list a few scams that are often associated with purchasing a walk-in tub.

  1. “PRICES ARE GOING UP” SCAM.  When a sales person tells you that you need to buy today because prices are going up tomorrow, it is best to step back and question the urgency of this statement.  Think about it, were you that lucky, to have called the very day before prices were set to increase?  Probably not.  In fact, it sounds a little “pushy” doesn’t it?
  2. “WE HAVE THE ONLY TUB” SCAM.  Usually the pitch go
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    es something like this:
      “Our walk-in tub is the only one out there that offers FREE shipping.”  It is easy enough to do some checking around and confirm that this statement isn’t true.  Another might be, “Only our walk-in tubs have ADA compliant seats.”  Again, do your homework and make a few phone calls.  Any time the sales person states that there tubs are EXCLUSIVELY UNIQUE” in some way or another, check it out.
  3. “FOR AN ADDITIONAL THOUSAND DOLLARS WE CAN ADD AROMATHERAPY” SCAM.  Sometimes a potential customer will ask me if we carry aromatherapy.  My stock answer is, “why pay a thousand dollars more when you can simply light a candle or incense.”  This scam is designed to line the pockets of the walk-in tub company.  They will charge you ten times more than it will cost them to add such a feature.  Plus the benefit factor to health is questionable.
  4. “FOR AN ADDITIONAL THOUSAND DOLLARS WE CAN ADD INTERIOR LIGHTS TO THE TUB” SCAM.  This one would be funny if it wasn’t so sad.  As long as you have lights in the bathroom, why would you need them in the tub?  We’re not talking about a swimming pool here.  There is plenty of light to see the bottom of the tub.  This is just another way to jack up the price in order to take advantage of gullible buyers.
    Three time award winner and working on more.
  5. “WE MUST SEND A TECHNICIAN TO YOUR HOUSE TO MEASURE” SCAM.  The truth is, they are sending a high-pressure salesman to the house to get your money.  In 90% of the cases, measuring the opening where the walk-in tub needs to fit can be done by the customer.  If more remodeling needs to be done, such as moving a wall or taking out a door, that’s different.  But anyone can measure a bathtub.  As long as the company knows the size of the existing tub, choosing the right size walk-in tub is easy.    It is helpful also to ask the homeowner to measure door openings.
  6. “OH BY THE WAY” SCAM.  This is a good one… but only if you’re the salesman.  It goes something like this.  The salesman comes to the house to do a hard sales pitch to the customer.  When the salesman finds resistance to the high price, he says, “Oh, by the way, I may have a solution.   I had to cancel my last appointment, and I just happened to have the very model you need in my van.  I don’t want to have to take it all the way back to the warehouse, so I will take $2000 off if you just take it off my hands today.”  THIS SCAM IS ACTUALLY USED QUITE FREQUENTLY.
  7. “I CAN’T GIVE YOU A PRICE OVER THE PHONE” SCAM.  Again, the company probably prefers to send a high-pressure salesman to your house.  They can’t justify their price, so the only way they can close a customer is face-to-face.  Beware of any company that will not give you a price over the phone.  They have something to hide…. like a high price.
  8. “FEAR” SCAM.  Let me be delicate with this one.  There is some room for fear.  After all, each year one in three people age 65 or older will suffer an injury from falling.  Some might simply produce a sprain, but many produce serious head trauma.  Falling is the leading cause of fatal injury among seniors.  With that being said, let me warn you about how some salesmen for walk-in tubs go overboard.  First, they come to the customer’s home.  When the customer doesn’t appear to see the urgency of buying today, the salesman begins to bring out all the gory details of what can happen if you don’t have the walk in tub.  They give illustration after illustration of those who have suffered serious head trauma by falling in the bath.  Here is an example.  “She fell while trying to get out of a huge garden tub.  She fractured her skull and lay on the cold tile floor all night.  She lost so much blood that she almost died.  Unable to call anyone, she was dependent on her daughter showing up the next morning to save her life.”  A little over the top.  It could happen, but an extreme measure by the salesman to try and sell a bathtub.
  9. BARGAIN BASEMENT” SCAM.  This tactic is particularly prevalent if you shop for the lowest price, especially online.  I have seen tubs listed for thousands of dollars below wholesale, only to find out that these units are stripped down or that the cost of shipping the tub is exorbitant.  If that low, low price means that you have to pay hundreds or even thousands more to add needed fixtures and plumbing, then you will find that the “bargain basement” price is anything but.  It’s like the old saw about the guy who goes to buy a car only to have the salesman ask him, “So, you want an engine with that?”  More importantly, anyone who tries to suck you in with a lowball price that they can’t deliver on is not someone with whom you need to do business in the first place.
Another Walk-In Tub happy customer.


I’m sure there are many other scams that could be mentioned, but these will suffice for now.  Do your homework.  Be a smart and informed buyer.  Walk-In Tubs serve a purpose, but make sure you aren’t pressured into buying features you don’t need or paying too much.  Have a pleasant buying experience.

In this article, I discussed nine scams Walk-In Tub vendors and salespeople use to trick seniors into over paying for their Walk In Tub. I provide these nine scams in detail so that any senior will be armed with the knowledge to keep from being fooled and make a wise purchase.

Short Buyers Guide Video

If you found this article useful, please share it with your friends and co-workers. If you have a comment related to this article, leave it in the comment section of this blog.  If you’d like to receive a FREE Walk-In Tub Buyers’ Guide, click here.  Have a question? Feel free to contact me at the number or email listed at the end of this article and I’ll personally get back to you. It’s been my pleasure sharing this information with you. Thanks again for visiting with us.

Until next time. 

Alan and Kerry Knight are the owners of Tub King, Inc., and  SeniorBathtub.com  in  Jacksonville, Florida. Together they have many years of experience in the antique and senior bathtub industries. Their companies not only provide superior products, they are also award winners, receiving the “Best of Jacksonville Chamber Award” three years running. If you’d like to contact them, call (800) 409-3375 or (800) 843-4231; or send an email to alan@tubking.com.

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